Privacy Policy

Effective Date: 1 June 2023

End 2 End Enterprise Architecture (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we obtain from individuals in Australia, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

1.1. Types of Personal Information:

We may collect and store personal information that is reasonably necessary for our business activities, including but not limited to:

Contact information (such as name, address, email address, and phone number)
Employment details (such as job title, company, and professional background)
Financial information (such as payment details, invoices, and billing information)
Website usage data, IP addresses, and cookies (for more information, please refer to our Cookie Policy)

1.2. Collection Methods:

We may collect personal information through various channels, including:

Directly from you when you provide information through our website, email, telephone, or in person
Automatically when you visit our website, through cookies and similar technologies
From third-party sources, such as business partners, public sources, or professional networks, where permitted by law

2. Use of Personal Information

2.1. We use your personal information for the following purposes:

Providing and delivering our services to you
Communicating with you, including responding to your inquiries and providing support
Processing payments and managing financial transactions
Customizing and improving our website, services, and user experience
Conducting market research and analysis
Complying with legal and regulatory obligations
Protecting our rights, property, or safety, and that of others

2.2.

We will only use your personal information for the purposes it was collected, unless we reasonably believe that we need to use it for another reason compatible with the original purpose or as required by law. If we need to use your personal information for an unrelated purpose, we will notify you and obtain your consent, where required.

3. Disclosure of Personal Information

3.1. We may disclose your personal information to:

Service providers and contractors who assist us in delivering our services, subject to appropriate safeguards and confidentiality obligations
Third parties with your consent or at your direction
Regulatory and law enforcement authorities, when required by law or to protect our rights, safety, or property

3.2.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

4.1.

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

4.2.

If we become aware of a data breach that may result in a significant risk of harm to you, we will notify you as required by law.

5. Access and Correction

5.1.

You have the right to access the personal information we hold about you and request corrections if necessary, except in certain circumstances permitted by law.

5.2.

To exercise your rights or make a privacy-related request, please contact us using the information provided in Section 12 (Contact Us).

6. Retention of Personal Information

6.1.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Third-Party Websites and Services

7.1.

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those.

8. Legal Basis for Processing Personal Information

8.1.

Under the General Data Protection Regulation (GDPR), we are required to inform you of the legal basis for processing your personal information. We rely on one or more of the following legal bases for processing:

Performance of a contract: The processing is necessary for the performance of a contract between you and us or to take steps at your request prior to entering into a contract.
Compliance with a legal obligation: The processing is necessary for compliance with a legal obligation to which we are subject.
Consent: You have provided your explicit consent for the processing of your personal information for specific purposes. You have the right to withdraw your consent at any time.
Legitimate interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that such interests are not overridden by your interests or fundamental rights and freedoms.

9. International Data Transfers

9.1.

If we transfer your personal information outside of Australia to countries that are not recognized by the European Commission as providing an adequate level of data protection, we will ensure appropriate safeguards are in place to protect your personal information, such as using standard contractual clauses approved by the European Commission or relying on other legally recognized transfer mechanisms.

10. Your Rights under the GDPR

10.1.

If you are located in the European Economic Area (EEA) or if the GDPR applies to the processing of your personal information, you have certain rights under the GDPR, including:

Right of access: You have the right to request access to your personal information and obtain a copy of it.
Right to rectification: You have the right to request the correction of inaccurate or incomplete personal information we hold about you.
Right to erasure: You have the right to request the erasure of your personal information under certain circumstances.
Right to restriction of processing: You have the right to request the restriction of processing of your personal information under certain circumstances.
Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit it to another controller, where technically feasible.
Right to object: You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
Right to withdraw consent: If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time.

11. Data Protection Officer (DPO)

11.1.

If we are required to appoint a Data Protection Officer (DPO) under the GDPR, we will provide you with the contact details of the DPO and their role in overseeing our data protection practices.Please note that while the above sections address some key aspects of GDPR compliance, it is advisable to consult with legal professionals or privacy experts to ensure full compliance with the specific requirements of the GDPR and any other applicable data protection laws.

12. Contact us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please feel free to contact us. We are committed to addressing and resolving privacy-related matters promptly and effectively.

You can reach us using the following contact information:

Email: [email protected]
Postal Address: [Insert Company Postal Address]

When contacting us, please provide as much detail as possible regarding your inquiry or request, including your name, contact information, and a clear description of your concern. We will strive to respond to your inquiry or request in a timely manner.

If you are located in the European Economic Area (EEA) and wish to exercise your rights under the General Data Protection Regulation (GDPR), please refer to Section 10 (Your Rights under the GDPR) of our Privacy Policy for information on how to make a privacy-related request.

We encourage you to review our Privacy Policy for more information on how we handle personal information and safeguard your privacy.

Please note that while we strive to protect your personal information and privacy, email communications may not be secure. Therefore, we recommend that you avoid sending sensitive or confidential information via email.

Thank you for your trust and for taking the time to review our Privacy Policy.